Frequently Asked Questions (FAQ)
Do you have a question? Chances are your question has been asked before. To save yourself (and us) some time, we have listed the frequently asked questions below. If your question is not in the list, don’t hesitate to contact us of course.
Orders & delivery
How long does it take for my order to be delivered?
Orders will be delivered the next day in the Netherlands. In the rest of Europe, delivery will take 1-3 working days. You can always follow your order via the Tracking link that you receive by email.
I didn’t receive a Track & trace number. Now what?
Please ask our Customer Service (email@example.com) to send it again.
Are all orders delivered anywhere in the world for free?
I have placed a pre-order, how long does it take to deliver?
This is always indicated on the product page of the product you ordered. Keep in mind though that that date is an estimate, not a guarantee, because we are also dependent on transport. You will always be informed in time when your pre-order is delivered earlier or later than indicated.
I have a different question about my delivery, what can I do?
The easiest way is to email your question to firstname.lastname@example.org. Please, always state your order number in the subject line.
Returns & refunds
How can I return my order?
Please use the following link to create your freepost return label: https://marchthelabel.shipping-portal.com/rp/
What does it cost to return my order?
It’s costless to return your package to us, excluded items bought during a SALE.
Until when can I return my order?
You can return your order within 30 days after receiving your order. Make sure it is still in its original packaging.
How long does it take for my money to be refunded?
After we have received your return, the refund will be transfered automatically within 30 days.
How do I take care of my March the label items?
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via mail.
What is the best way to get in touch with March the label?
You can always send a message to our customer service via mail. We make every effort to return to your message within 48 hours. We also have a Flagship Store in Den Bosch where you are welcome from Tuesday to Sunday.
I sent an email more than 48 hours ago, but I don’t have an answer yet, what should I do?
It is possible that somehow we lost track of your email. Feel free to send a reminder via email@example.com.
I have a general question, how should I contact you?
With general questions you can always contact us via firstname.lastname@example.org. We are happy to help.